Don't Be Fooled by Water Employee Imposters

TVWD received reports about impostors posing as employees asking to gain entrance into homes. As a reminder, we will never ask to enter your house without a previous appointment. TVWD employees always have a photo ID badge. If you are unsure of whether someone is a TVWD employee, ask to see their ID badge or call us at (503) 503-848-3000. If you suspect an imposter is posing as a TVWD employee, notify non-emergency law enforcement immediately.

TVWD has also heard reports about imposters posing as utility employees asking for credit card numbers to collect bill payments. While we may call you to remind you about a bill payment, TVWD will never call or text asking for a credit card payment. In addition, our staff does not take payments at houses or businesses. To pay your bill, take a look at our ways to pay page.

Please be aware that there are legitimate companies that offer bill payment services for a fee that TVWD offers for free.